[Resolved]  Yamaha Motor India — Yamaha R15 self start issue

My brother is using R15 V3 for past six months and the bike have driven 3100km and now it is on the service due. I have taken bike from Suryapraksh Motors, Pollachi, TN. For past three months I am facing issue with the self start.. bike is not getting started and I have taken up with the dealer for the issue before 2 months and still that issue presists..

On today I have taken to the dealer service station for service due and inform about the following complaint
1.Self start not working, I need to tow the bike daily morning to start it(already complained 3 times with the dealer and still it exists) attached error code photo.
2.Fuel indication was showing full frequently even with 4 to 5 liter petrol
3.service indication is getting trigerred frquently even service due is not there

Service center Technician usually resets/erases all the service error during the time of service or at the time of complaint.. He has done same in front o[censored]s.But it was not the actual solution..

We are getting suffered frequently due to this above highlighted isuues... Our trust towards was going down since we are facing lot of complaints in our brand new bike and still persists after our complaints

We need to push the new bike on the roads to getting it started. Which is really hectic in front of the public to tow brand new 2L bike to getting it started which huts more.

I have added the photos of the error and when connnected and vehicle details..

My service dealer was telling its battery issue and it will take another 10 days time for replacement and already oneweek completed.. We need to wait and no other option

II would expect good support from the technical team... To keep my trust towards Yamaha..

Written mail to [protected]@yamaha-motor-india.com by last week but received only autogenerated reply

Thanks & Regards
Kovendhan. S
+3 photos
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Aug 12, 2021
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2021
Yamaha Motor India Customer Care's response
Dear Kovendhan. S,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
 
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