[Resolved] Yatra.com — Amount deducted from my account but there is ticket not booked

Sandeep0023

Aug 4, 2022

Address:	1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon – 122001.
Website:	www.yatra.com

I was trying to book my flight from Bhubaneshwar to Jaipur for 27 August 2022 on 4th August 2022. When I was paying through UPI, I got message that the amount has been debited from the account, however, the ticket has not been booked. I am trying everything to reach to Yatra.com but they are not responding it.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 5, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

Aug 04, 2022

Updated by Sandeep0023 sandeepchauhan.[protected]@gmail.com

Verified Support

Aug 05, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Sandeep, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. Please kindly note we have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working Hrs. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Aug 05, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Sandeep, Greetings from Yatra.com! As checked and want to inform you that your amount of INR 3051.00 was refunded from our end on 4th July 2022 in the same mode of payment, kindly note further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care