Date : 24.7.2022
Yatra.com :[protected]
I booked a hotel through Yatra.com vide Booking Reference Number[protected]. When I approached the checkin staff in the hotel, he is saying that there is no such facility of online booking by Yatra.com. When I am trying to show the booking references, he is saying get out as this has become a continuous nuisance with respect to Yatra.com. We (family) are on the streets for more than half an hour and finally checked in another hotel by paying exorbitant amount. There is no response from Yatra.com, when we are trying to call them. no reply. I want Yatra.com to immediately return the amount paid for the booking, amount spent by me for another hotel booking and some amount for the inconvenience caused. The mail sent to Yatra.com and their confirmation mail are given below.
K Somasekhara Rao
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On Tuesday, 26 July, 2022 at 04:12:13 pm IST, Yatra.com wrote:
Dear Mr. Rao,
Greetings from Yatra.com!
This is in regards to your booking under reference number[protected].
We apologize for the inconvenience caused to you. This needs to be investigated with the hotel, which may take up to 24 Hours.
We appreciate your patience and suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.
Regards,
Abhishek Kumar
Hotel Services Team
Email: [protected]@yatra.com
On 7/26/2022 3:38:41 PM From: [protected]@yahoo.co.in
To: [protected]@yatra.com
Subject: Re: Your Hotel Booking Voucher
Hello
I booked a hotel as per the following details. When I approached the hotel reception, he is saying there is no online facility for that hotel. When I am trying to show the booking reference, he is shouting and saying get out.
Then I called [protected], the representative contacted me after half an hour. He says that he sent an email to me on the day of check in at 12 noon. He says that he did not sent SMS or phone call regarding this.
I did not receive any email till now. Also, if the booking is cancelled just before check in, how can you expect our family to search for a hotel and do the check in. With great difficulty, we checked in, in another hotel by paying exorbitant amount. I want clarification in this regard. Also, pl refund the amount I paid and an additional Rs. 1000/- which I spent for the spot booking in such a horrible situation.
K Somasekhara Rao
On Wednesday, 20 July, 2022 at 09:18:20 pm IST, Yatra.com wrote:
Yatra
Customer Support
[protected]
[protected]@yatra.com
Hotel Booking Success Image
Dear K S,
Congratulations! Your Hotel Booking is Confirmed
Booking Reference Number[protected]
Please collect the invoice at the property.
Kindly note, your booking is now confirmed. You are not required to contact Yatra to confirm further
Please find your Hotel Voucher attached with this email.
Hotel Details Hotel Confirmation Number: YTWAP[protected]
*Use this Hotel Confirmation Number for all your communication with hotel
Hotel Hasini Grand Lodge
Guntur
Check-in
Sun
24
Jul
Icon of moon
1 Night(s) Check-out
Mon
25
Jul
1 ROOMS FOR 1 Night(s)
Room 1 - 2 Adults
ROOM TYPE
Non AC Room
Checkin Time: 12-00 PM Checkout Time: 12-00 PM
Hotel Address: 8th Lane Opp.R.T.C.Bus Stand Guntur Vari Thota, GUNTUR 522001
PHONE:91-[protected],
Guest Details
Mr.. K S Rao
Payment Details
Amount collected on behalf of the hotel Rs.847
Convenience Fee Rs.42
Yatra GST Rs. 8
Total Amount (Prepaid)
Payment received via Online Payment Rs.897
Book Now
Cancellation Policy
Full refund if you cancel this booking by 22-Jul-22 12:00 PM IST.
First night cost (including taxes and service charge) will be charged if you cancel this booking later than 22-Jul-22 12:00 PM IST.
You might be charged upto the full cost of stay (including taxes & service charge) if you do not check-in to the hotel.
Please refer to this link for other T&Cs.
Confirmation details have been also sent to: SMS: +91 [protected]
Wishing You a Happy Journey!
Yatra
Important: Please do not reply to this email. It has been sent to an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you recieve communication related to your booking from yatra.com
Important: Please do not reply to this email. It has been sent from an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you receive communication related to your booking from Yatra.com.
32569138
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