Yatra Online / YatraTrip.in Complaints & Reviews

i had made an enquiry for Delhi-Kuala Lumpur-Delhi air tickets from yatra.com and Ms. Ritu offered a reasonable fare and insisted on a deposit of Rs.20, 000/- before they would proceed with booking.

After deposit of Rs.20, 000/- they started saying "please wait till today evening" but did not confirm bookings. After waiting for more than 48 hours I asked for refund of my deposit on June 5, 2008 and have sent a reminder to them on June 7, 2008 by email.

There is no response from them at all.

sir,
on 24th march, my cousin went for booking the tickets through yatra.com, he tried two times, and everytime the server was down, finally he booked through spice jet on the same day, and confimation also obtained .Iwas surprised i was informed by sbicard.com, that my account has been debited twice on the same day through yatra.com and spice jet also.When i informed sbi on line they asked me to downline the complaint and send it to there gurgaon office, i am really confused now.please can u please guide as how my money from yatra.com is refunded


PRAMOD KUMAR TRIVEDI

never call Yatra.com CSR after 6 pm,
because,
1. they get tired after working for 3 hrs (their shift starts at 3pm).
2. They do not answer your question, they read a paragraph to answer your question -as a school going kid.
3. accounts dept do not work after 8pm. so no Ac/ settlements after 8.
4.you get a CSR after a long menu, and obviously they are dull.
5. Speak to a CSR for 5 mins, the line gets disconnected automatically
6. Fact is they are human beings not machines.

On 14th of April, 2008 around 18.15 hrs I booked a ticket destined from Bangalore to Delhi (Indian Airlines : IC-404)and I paid the payment through the ICICI Net Banking, and the payment was successful. But as soon as i was redirected i got a warning message :

"Sorry, but one of the flights you selected is no longer available. It's annoying, but it happens.
Your card has been pre authorized for the booking amount but has not been credited to Yatra. This amount will be reversed at the earliest. We are sorry for any inconvenience this might have caused.
For further information, Please contact our call center at[protected] or[protected]"

I called the yatra customer care and talked to the customer care executive to ask whether my ticket was confirmed or not, she said there is some technical fault at the website and my ticket was not booked. But my question to her was that where my money has gone, its already been deducted from my account.I had just over Rs. 10, 000 in my account and I wanted to book two tickets but now i can only book one ticket with the left over amount as the debited amount of Rs 4750 will be credited to my account in 5-6 business days .
I don't know why did yatra authorities not remove the flights they do not book tickets for or for any other reason(or any technical faults.) I had some urgent business but now I cannot book my tickets because I have no balance in my ICICI Bank account. I am very disappointed with the kind of reply I got through the customer care and they had no alternative solution for me. Why can't the money be returned right now to my account, why this delay is there; when the money is debited it just takes 2-3 seconds to debit, but it will take ages for them to refund my money.
I urge the authorities if they are reading this to kindly take some actions against yatra.

YATRA.COM - I have booked the tickets to Singapore(2+1) for Rs 80, 000 in 2nd week of Dec 2007 (Singapore Airlines) and Cancelled in 3 rd wek of Dec 07 and after continuous followup I got refund for my tickets after decuting charges in end March 08. and No reply about refund of my charges paid to Credit Card due to delay in their Refund.

Also I the payment is done by credit card then they will refund ONLY on that card so you can pay CC bills otherwise you will have 80, 000(In my Case) additional credit on Org. Card Credit limit and as I don not have pay till 80, 000 Rs I spent that mean I will have to wait till I spent 80, 000 by that Card.

Can you Imagin this very GHATIYA Refund policy that to it takes 3 monts. I cound't pay in Dec 07 bill because Relative was in hospital and so i cancelled the tickets and it was moren then 3 lacs charges paid for Hospital.

So I didn't get the refund our Money when We needed Most also there no Refund of the charges from YATRA.COM

This is in reference to my CITIBANK GOLD CREDIT CARD.

I have recently done transactions with Yatra.com. My card details including name on card, card number, expiry date, cvv number have been taken by yatra executives Anuj Mahendru & Zohaib Salah. They have fraudulently charged my credit card and are now not providing any receipts in spite of repeated reminders. They have charged me three times the hotel price as checked by self locally in Thailand from hotels. These executives are not providing me any receipts and are repeatedly evading the matter. They have also fraudulently charged my credit card Rs. 43, 200/- for airline reservation whereas the ticket only cost Rs. 41983/- as checked on Thai airways. They have not disclosed me the completed details of charges and had been lying all the while. Also there local agent in Thailand did not provide services for which I paid Yatra in advance and Yatra did not provide me any assistance in spite of sending them emails repeatedly from Thailand.

Please call me immediately on my mobile [protected]. Advise how to stop release of payment to them.

Regards

Ref. My Booking of Flight Ticket from New Delhi to Paris and Booking of Hotel as per your invoice number YT984285 dated 20-Dec-07

With much regret I would like to inform you that I have had a very unfortunate experience with you Yatra.Com. I have incurred a lot of monetary expense and time wastage to come back to my home by the grace of God. A brief is given below for your study. I would definitely need the expenses I have made to save my life and reach home for the mistake of trusting Yatra.com and I don't mind to get a legal advisor to fight for it and inform the world about the treachery they could suffer in trusting Yatra.com

I have reached Paris Airport on 16th at 10:30 am (time) and checked with the Airport authorities for the Hotel you have booked for me. I was also to hear that the Hotel is 60Km away from Paris, whereas you had convinced me that its near the City only. I had to travel that much by car, as I was new to Paris I had no clear idea about the direct transport to Hotel.

With much efforts I have reached the Hotel at 3:30 pm and again I hear a surprising joke that my booking not valid and its cancelled!! Do you think it's a fun to canvas people into your trap and make false booking and lure them? i gave my budget to your consultant ie Anju negi, and i was forced by you to go over budget .

Thanks,

Gunjan Batra

Dear All,

I had booked a return ticket for Mumbai-Banglore on 19
th jan from yatra .com for 25 feb 2008 for ic108 my
yatra refrence number is 4uf9oo in the name of
Prashant p Gupta. on reaching the air port i was told
that there is no ticket in my name i was shocked to
hear that after being charged for the ticket way back
in jan . when i contacted the yatra they put me on
hold for nearly 3 times and got no satisfactory reply
. i spent nearly 157 rupees on my mobile phone and had
to take a new ticket for which i had to pay 500
rupees more.

I want the full refund
I want the 157 rupees spent on my mobile bill fully
refunded
I want the 500 rupees fully refunded for the xtra cost
for last minute booking
i want the interest for the amount till date for which
you had debited my card.

For All this i demand a satisfactory and immediate
resolution on a very top priority.