[Resolved] Yatra Online / Yatratrip.in — Refund not processed even after 28 days.

Yashraj Mishra

from Ahmedabad, Gujarat

Address:	GURGAON
Website:	YATRA.COM

Booking Reference id[protected]
Date 20 July 2020
Bus ticket from Gorakhpur to Delhi
Bus is cancelled by operator & refund is processed by operator to yatra.com
but yatra is not refunding money to customers. All of their customer care no. are not working & they doesn't reply to mails.

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Aug 9, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jul 30, 2020

Updated by Yashraj Mishra Booking date is 8 july & Journey Date is 10 july .

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Verified Support

Dear Yashraj,

Greetings from Yatra.com!

We regret the inconvenience and delay in response. Request you to kindly share your Yatra booking number or the bus confirmation number for us to check and assist you.

Regards
Yatra Care

Yashraj Mishra

from Ahmedabad, Gujarat

These are the booking details provided in the screenshot below .

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care