I had booked a return flight thru Yatra portal (Booking Ref No[protected]. 3 passengers, Date of Journey 12th July DEL-MUM-DEL at 12:45 PM and Return Journey on the same date 21:55. Airlines-Vistara.
The tickets were booked on July 11 at around 10:00 am and was cancelled thru the Yatra portal around 10:30 AM on the same day. After cancellation on the yatra portal and i claimed for refund and got the message that we will confirm it with the airlines and it will take 24-48hrs for a refund.
The cancellation charges mentioned on the Ticket is Rs 6400.00 if the DOJ is 1 day, which was true in my case.
first i got a message from Yatra stating Rs. 12570.00 as cancellation charges (mail attached) to which i did not agree and disputed the same. The i got a message that it is a NO SHOW as the flight has not been cancelled by myself and Airlines is not refunding the amount. When i contacted Vistara they told me that the tickets has never been cancelled, Vistara also has shared me the required supporting documents for the same. Now Yatra is claiming that i had never cancelled the flight, as it was my duty. There has been different versions and everytime a new person is mailing me and reconfirming the details and giving a different perspective of the episode.
I had also contacted Yatra management team also, but i guess they are busy making fool of other people.
When i had booked tickets on Yatra, i paid to Yatra thru their portal and i cancelled my flights on the same portal, therefore it is the duty of Ytra to get the tickets cancelled and initiate a refund.
Requesting you to look into the matter and get my refund initiated along with interest on delayed in payments and harassment charges and the mental agony i am facing.
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