[Resolved]  Yatra Online / Yatratrip.in — Yatra scam on hotel booking

I booked a Lodge using Yatra.com.
Booked Lodge: Aruna Lodge
Location: Gingee
Booking ID: TG:27057231
Check in : 24th Jan and Check out: 25th Jan
When I reached the location, I was informed by Aruna Lodge owner that he never registered his Lodge in any online booking portal.
I tried calling customer care of Yatra but no one picked. I even dropped an email to support I'd but got a reply after 2 days.If Yatra cannot verify in person then why getting listed as service provider. It's we the common people who is struggling when the service is not provided.
Either they have to properly verify the location in person else attend the customer when they need help with valid customer support.
More over Yatra charged over 3000rs for ac room but the actual room rent is just 1500rs as updated by Aruna Lodge owner.
This seems to be new kind of scam and Yatra seems to be supporting the scammers instead of customers which I feel by the way I got reply for the complain email
+7 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and update you on same email thread. Request your patience in the interim. Regards, Yatra Care
Mar 05, 2021
Updated by Arvind987
There is no reply after this email.

Verified Support
Mar 08, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and update you on same email thread. Kindly allow us 3-4 working days. Request your patience in the interim. Regards, Yatra Care
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    348
    Resolved
    1922
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information