[Resolved] Yatra Online / Yatratrip.in — Yatra scam on hotel booking | |
I booked a Lodge using Yatra.com. Booked Lodge: Aruna Lodge Location: Gingee Booking ID: TG:27057231 Check in : 24th Jan and Check out: 25th Jan When I reached the location, I was informed by Aruna Lodge owner that he never registered his Lodge in any online booking portal. I tried calling customer care of Yatra but no one picked. I even dropped an email to support I'd but got a reply after 2 days.If Yatra cannot verify in person then why getting listed as service provider. It's we the common people who is struggling when the service is not provided. Either they have to properly verify the location in person else attend the customer when they need help with valid customer support. More over Yatra charged over 3000rs for ac room but the actual room rent is just 1500rs as updated by Aruna Lodge owner. This seems to be new kind of scam and Yatra seems to be supporting the scammers instead of customers which I feel by the way I got reply for the complain email Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 01, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and update you on same email thread. Request your patience in the interim. Regards, Yatra Care
Verified Support Mar 08, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and update you on same email thread. Kindly allow us 3-4 working days. Request your patience in the interim. Regards, Yatra Care
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