Yatra Online / Yatratrip.in — air alitalia cancelled the flight but yatra not issuing refund (pnr: vuevry)

Pnr: vuevry
Ticket nos:[protected],[protected]
Rs.56, 946.00

I had booked 2 air alitalia tickets - delhi to barcelona for 28th march, 2020 (Via italy - delhiromebarcelona).

Due to corona-virus outbreak the airlines had cancelled the sector from romebarcelona, as a result the airlines had to cancel the complete itinerary. I was told by air alitalia that i was eligible for a 100% refund as the flights were cancelled by them and i should contact yatra to get the full refund.

I contacted yatra for the same but their staff isn't responsive and kept telling me the same thing that:
"we would like to inform you that as per airline refund is not applicable however airline is ready to issue the travel voucher for full amount but need to use that voucher within one year from the date of issuance and only with alitalia airline booking."

Even after sending email confirmation screenshots from air alitalia, yatra never replied before 4-5 days and kept on sending me the same emails without paying any attention to my emails which had all the proofs. I even shared the airline's policies which clearly said that passenger's who have had their flights cancelled will get full refund.

I was really patient with yatra but they don't seem to even try to try and make anybody's life any easier, i had even told them to contact the airlines which they definitely didn't.

Please help!

Attached:
1. Emails from airlines which clarifies that a full refund is applicable.
2. Emails from yatra which completely ignore what i say.
3. Air alitalia's policy update which states that passengers who have had their flights cancelled are going to get full refunds.