[Resolved]  Yatra Online / Yatratrip.in — booking ref : yh4427392 : cheating in package inclusions things

Website:

cheating in package inclusion promised

Your executive KUMAR MAYANK sold me a package to mauritius in which he has promised me for some amenities as already mentioned in E MAIL from yatra around 10 times...after i did a payment of 40, 000/- the case is forwarded to your next executive SHIVANI SINGH and when i completed my payment by 100% she told me that the amenities such as :
Non Motorized water sports Activities By Hotel ( Snorkelling, Kayaking, Paddle Boat)

are not included in the package and she has not mentioned the same in her mail, I asked her that i have not purchased new package from you but just continued the promised package by KUMAR MAYANK on behalf of YATRA, she replied you follow up with MAYANK only...which is not my work, further i tried to call but cant connect with him and when i mailed him it got returned..

I would like to ask yatra whether this type of FRAUD is done by YATRA regularly or their is any justice.I spent almost 15, 000/- extra for the same package from other dealers as he is providing me sport activities.Now as i already pay all the amount i would like to request you to take serious action against KUMAR MAYANK and ask SHIVANI whether she is different from YATRA .

And more over i want compensation as i my sports activities are being denied by you with a waste reason that the same is not available in HOTEL package. Madam SHIAVNI should know that KUMAR MAYANK offered me there activites oon behalf of YATRA not on behalf of HOTEL so it is not concerned to me whether hotel is involved in this or not. (Even kumar mayank told me that hotel will provide you these sports activities but you have to inform them before one day whcih is free and included in you package. ).

You are requested to kindly:
1-include all the activities in my package or refund/compensate me regarding the same activites
2-take action against KUMAR MAYANK

Your fast and prompt action in expected.