[Resolved] Yatra Online / Yatratrip.in — double payment, no refund. | |
I booked flight ticket with yatra.com costing rs. 10070 with referrence no[protected] and it was confirmed. Few days back, message came saying due to payment failed i have to pay again the same amount otherwise flight will be cancelled. They give the time very short, due to which i couldnt think of any and i paid the whole amount again. This time with different debit card. I have contacted them many times and they said refund was initiated and it will take 5-6 days. And after 5 days when i contacted them, they said they have done from their part and i have to talk to my bank with reference id[protected]r. But even with request they didnt reply me in which account they made the refund as i used two diffrent debit card to do the payment. Its already nearly a month but till now ihave not receive the said amount i. E. 10070 in either of my account. Was this information helpful? | |
Jan 18, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 12, 2018 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Dec 16, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Thank you for contacting us at Yatra.com ! We would want to inform you that we have processed the refund of Rs.10070.00 from our end on 16 DEC 2018. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account. We hope this helps resolve your concerns. Should you require any further assistance, feel free to write us back. Best Regards, Yatra Care ! | |
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