[Resolved]  Yatra Online / Yatratrip.in — forced cancellation of ticket and delay in refund

Website:

www.yatra.com

I booked an international flight from jakarta to chennai for 29 april and return flight on 1 may. I paid rs 69, 948 for the tickets (Rs 10, 000 voucher code and rs 59, 948 by internet banking). Booking reference number[protected]

I got a confirmation email from yatra with "confirmation email" as the subject line and the email stating in big letters that "congratulations! Your flight booking is confirmed." (Please see attachment 1).

After 7 hours on the same day, yatra customer service sent me an email followed by a call and stated that the return ticket is not confirmed because the fares increased (Which was not updated in their system) and asked me to pay additional rs 6, 000.

I told them that i would not pay additional rs 6, 000 as i already paid the amount which was shown at the time of booking which they accepted and also sent a confirmation email.

Yatra customer care was very adamant. At last, they offered to cancel only one way return journey ticket and refund the corresponding rs 37, 888. I agreed to this on email. Please see attachment 2. I had to book another return ticket and it was even more expensive and i had to pay rs 45, 000.

After that, they have been neither processing my refund nor responding to my emails as you can see in attachment 2.

I would like yatra to refund me rs 45, 000 i. E. The entire amount i had to pay for re-booking return ticket because, they forced me to cancel the ticket booked on yatra for which they had accepted the payment and also sent a confirmation email. There was delay on their part in informing me if there was a problem with the booking and because of that i had to pay higher amount for re-booking.