[Resolved] Yatra Online / Yatratrip.in — hotel booking 0712783264285.. confirmation received.. still yatra is saying that the hotel is yet not booked

 
1 Review
 Nishchal Sanwal on Dec 16, 2017
Yatra.com
Booking reference no. 0712783264285
I booked a hotel from yatra on 7th december.. And received the confirmation the same day..
Post this confirmation mail i finalized my travelling and booked my tickets from delhi to shilma.. Please note the same are non refundable.

On 9th i called up yatra since i wanna upgrade my hotel. I was told that the booking cannot be chnaged now since my existing hotel woodstock resort will provide no refund.. So i decided to manage in the same hotel.
Today i. E.16 th december.. I called the number mentioned in the confirmation mail assuming its was the hotels number.. Just to understand the amenities since the temperature in shimla is low.
The call was handled with some "akhil gusethouser new" and they told me that the booking has not been confirmed by there end. Since i had the confirmation mail i enquired how the same is not confirmed.. They simply told me that it has noy been confirmed from them.. Wat an example of professionalism.. I asked the female to plse look into the matter, connect yatra and your team and plse call me back.. But i didnt received any call.
After an hour or so i decided to reach out yatra and the person who received the call very rudely told me that he cannot do any thing about it immediately and will need 24 hrs to get back to me on this..
Also he said he cannot confirm if he can provide me with a hotel.. I asked him to connect me to his supervisor he explicitly said that he cannot do so and the manager will say the same thing..
I still told him that i need to talk to the supervisor. He said there is only one supervisor and he is in a meeting right now..
This rude behavior is not professional at all and is not acceptable..
Where the hotel was not confirmed yatra should have reached me out to inform me that.. I never received a call.. The entire payment was made still no call back. Even when i reached out yatra on 9th no one said anything about my booking not being confirmed.
Are u guys even concerned about your customer... Just in case i wouldn't have called that number today and reached shimla directly assuimg that yatra has already made arrangements fr my stay and i dont need to bother.. It would have ben so embarrassing.
I want every one to be aware of how you guys are frauding innocent customers with big ads and commitments.
This is simply unacceptable with the type of branding you guys do.. I dont think i will ever like to make any further booking using this app

Plse take a look into this matter.. My trip is all planned and i cannot cancel it now.
I dont want a refund... I want a hotel confirmed booking. Any early response will be appreciated and i would not have to undertake drastic measures or move to consumer court.
Complaint marked as Resolved Jan 19, 2018

Complaint Status


[Dec 16, 2017] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Yatra Online / YatraTrip.in Customer Care's response, Dec 17, 2017
Dear Nishi,

Greeting from Yatra.com!

Regret the inconvenience you have gone through. We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Dec 19, 2017
Dear Nishchal,

Greeting from Yatra.com!

We regret in delay in response. As per our records our team was in contact with you hope your query has been resolved.

Best Regards
Yatra Care
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