[Resolved] Yatra Online / Yatratrip.in — hotel booking at ooty-reg | |||
I booked hotel room in hotel mount & mist, ooty through yatra hotel booking for 15th august to 18th august, 2018 vide your booking ref no.[protected]. Due to natural calamities, mysore to ooty road was disrupted from 10th aug/18 onwards as reported in electronic & print media in bengaluru. I tried to contact hotel mount & mist at their contact no.[protected]/0423-[protected] but found no reply from the ist one and 2nd one says does not exist from 12th, 13th& 14 aug, 2018.in view of this uncertain condition i being a senior citizen wanted to either cancel or reschedule my vacation and contacted your customer care on 13th & 14th aug. Frantically but in all occasions your customer care people (Mr adil, mr connel, srikant & others) reply that hotel is not agreeing either to refund or reschedule my itinerary & ask me to contact hotel personally. Once i contacted hotel mount & mist at mob. No[protected]Given by your customer care on 14thaug) hotel personnel refused to refund or reschedule asking me to contact yatra hotel booking as i hv booked the hotel through yatra only. I am astonished at such behaviour on either side and going to loose my booking money of rs.7141/= for no fault of mine as due to prevailing natural calamities in this region i wanted to revise my tour plan. Well this is for your information that i am a regular air ticket booking registered customer of yatra.com but feeling disgusted for such unprofessional behaviour of yatra.com. Under this circustances i request you to do the needful to address my above complaint of refund/rescheduling of visiting dates to maintain your integrity with customer like me. Was this information helpful? | |||
Sep 24, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 15, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, We regret for the inconvenience caused to you! We have received your query and would respond you at the earliest. Request your patience in the interim. Thanks Yatra Care Verified Support Aug 15, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Thank you for your patience! We would like to informed you that as we have checked the amendment and cancellation is not possible as the hotelier is denying for it. Hence, we would request you to kindly speak with the hotel directly regarding this and connect with us again for any further assistance required. Thanks Yatra Care Verified Support Aug 15, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! As per the records we team advised you as per the hotel policy and they denied for cancellation. However, we are checking once again with the hotel. Request your patience in the interim. Best Regards, Yatra Care | |||
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+91 95 5580 0800 [Customer Support]
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regards
yasir majid khan
Greeting from Yatra.com!
We regret the inconvenience caused to you. Request to kindly share your register email ID used at the time of booking for us to assist you.
Thanks
Yatra Care.
Greeting from Yatra.com!!
We regret the inconvenience caused to you. Request to kindly share your register email ID used at the time of booking for us to assist you.
Thanks
Yatra Care.
Greeting from Yatra.com!
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Warm Regards,
Yatra Care