[Resolved] Yatra Online / Yatratrip.in — Hotel booking failed - refund pending

saurav122

from Tirunelveli, Tamil Nadu

Website:

www.yatra.com

I was booking hotel through " Yatra APP " on 8th March and first booking of the hotel was successful but due to error, my second hotel booking was not successful and the amount was deducted from my credit card. An Amount of Rs 877 was deducted from credit card ending with " 0850 " but no booking confirmation came. I tried re-booking for third time and now its successful. So please refund my second booking amount of Rs 877 which was not successful.

I have attached screenshot of my credit card bill. I tried calling hotel customer care and I am not able to connect to them.

+1 photos

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Mar 22, 2017

Complaint marked as Resolved

Issue resolved - Got call & mail from them as the amount has been refunded. I have received the same in my account.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 18, 2017

Updated by saurav122 Yatra Account email id - [protected]@yahoo.com

Verified Support

Mar 20, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Saurav,

Greetings from Yatra.com!

Regret the inconvenience caused. We would like to inform that refund has already been initiated under Yatra booking reference number YT20701164 on 18 Mar and it will take 2-5 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care