[Resolved] Yatra Online / Yatratrip.in — i booked flight money got deducted but ticket was not booked

 
1 Review
India
 spandana chandana on Feb 11, 2019
I booked flight money got deducted but ticket was not booked. I have booked on feb 8th but not received any confirmation can you please help me 3576 was deducted. I booked flight from hyderabad to jaipur for april19. From yatra.com it's quite disgusting to know that they don't even have a customer care number from where we can contact them. Please help me
Complaint marked as Resolved Mar 25, 2019

Complaint Status


[Feb 12, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Feb 12, 2019
Dear Customer,

Greetings from Yatra.com!

This is with reference to your concern regarding the payment deduction.

We really apologize the inconvenience caused to you. Request you to please share us the below mentioned details, to enable us to assist you accordingly.

1) Date of Transaction.

2) Payment mode (Credit Card/Debit Card or net banking)

3) Bank Name.

4) Amount Charged.

5) Transaction reference provided by bank.

6) Email ID.(Used while booking)

Request you to please share us the details on [email protected], so that we can check and assist you accordingly.

Regards,
Yatra Care
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    Yatra Online / Yatratrip.in - i booked flight money got deducted but ticket was not booked