[Resolved]  Yatra Online / Yatratrip.in — international package

1 My package includes all the transfer from the airport and same was told to me by your agent. In between you have changed a lot of agents. Now the service voucher for the transfer from amsterdam airport to the hotel is not provided and I have asked same from your agent quite a lot of time she is not replying.

2. I was told that my package include transfer from paris to lucerne. Due to some reason you company was not able to provide the solution. And I have to roam around the city for the same to find the tickets which wasted alot of my time. Now i have paid for the tickets over n above my package and i am not being told about how i should get my refund. I have paid 195 euro extra above the cost and travelling expense to get these tickets.

This is such apathetic and worst kind of experience i had with your company.

Now your agent is asking to get in touch with some one from customer delight team after my repeated enquires. On my tour i only have to follow up with everyone to get these thing done then why should i hire you if i still have to go through the same pain.

Further, do you expect for a 12 day tour you can book a flight with a person with 1 luggage per person. I have to pay 10000 extra for the luggage service at time of leaving delhi. Now i dont know how much i will pay for the same. And after this your agent says you have given go ahead as if we have to go in netigites to get this thing checked. I m signing on my will as if before which i should have shown to legal guy to help me provide a solution. You as a company cant provide a one stop solution then god knows how u are operating.

Anshul can you provide me service vouchers for return from amsterdam airport to hotel.

And corporate team can you help me out with flight luggage and my refund which i have might have to pay again on my return.

My customer id is YH3884287