[Resolved]  Yatra Online / Yatratrip.in — itinerary missed and ruined my honeymoon

My honeymoon trip (Yh3651274) completely ruined as honeymoon cake missed on first day and cellular jail visit missed at last moment and too much follow up for everything and when called assistance then they said sorry and will refund the same for the missed itinerary and it will take 7-10 days but even after 12 days, when talked with yatra agent (Mr asli), they asked we have no information and it will take time.
This is the worst planned trip i have ever had in my life
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Jan 22, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Naveen,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Thank you for sharing your details, Kindly allow us some time to check.

Best Regards
Yatra Care
Verified Support
Dec 21, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Naveen,

Greeting from Yatra.com!

Our team was in contact with you, we hope your concern has been resolved now. Please feel free to connect with us again if required.

Best Regards,
Yatra Care
Complaint comments 

Comments

Yatra
You have already taken 15 days after first conversation regarding this issue.
I have already called yatra more than 20 times, everytime they answer is, sir please give us time but no action and no information

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    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
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