Yatra Online / Yatratrip.in — no response from yatra on my booking | |
1. I'm writing this mail to you to complain about irresponsible behavior of Yatra towards its customer. 2. I had booked the following tickets on 08 jan 2020 from have also booked travel insurance from yatra on 10 jan 2020 for Travel from india to france and back for myself and my wife. Details are as follows:- *yatra ref number[protected]* Pnr-u7zo8i Ticket - 080-[protected] 2. However, i had sent a mail to yatra on 08 march to cancel/reschedule my Trip view current uncertainty regarding international air travel view the Widespread contagion of covid-19 coronavirus and cancellation of tourist Visas to france. I got a mail back from yatra on 10 mar 2020 that *they Will confirm on the same within 72 hours post confirming from Airlines.* *however I did not get any response from yatra till date even after 07 days.* *3. *i took the initiative and approached the polish airline for the same, On which airline agreed to reschedule my ticket however it has to be done From respective travel agency i. E yatra (Reference correspondence Attached). Thereby i forwaded the same correspondence to yatra also on 13 Mar 2020, *however again to my shock i didn' t get any response from them even after Four days. This show the purely carelessness on yatra' side to its Customer. * *4. I request your that neccessary action be intiated at your end and yatra Be directed to sort the issue at the earliest as my hard earned money is Involved in this case. And because of the carelessness on yatra i may loose My entrire money even after agreement of the airlines for reschedule.* *thanks and regards* *sudeep* * +91 [protected] * Was this information helpful? | |
|
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 09, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra. This is in reference to your booking Ref:[protected] We would like to keep you informed that due to several travel restrictions and district lock downs imposed by the government to control the widespread of COVID-19, our airline partners are receiving an unprecedented volume of cancellation and rescheduling requests. This is causing refunds to get processed much longer than usual at the airline end. Please expect a delay of at least 30 days for the refund requests to get processed. Regards, Yatra Care Verified Support Apr 13, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have forwarded the request to our concerned team to claim full refund. We would like to keep you informed that due to several travel restrictions and district lockdowns imposed by the government to control the widespread of COVID-19, please expect a delay of at least 30 days for the refund requests to get processed. Regards, Yatra Care We regret the inconvenience caused and value your understanding and cooperation in these challenging times. Regards, Yatra Care Verified Support May 09, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to keep you informed that due to several travel restrictions and district lock downs imposed by the government to control the widespread of COVID-19, our airline partners are receiving an unprecedented volume of cancellation and rescheduling requests. This is causing refunds to get processed much longer than usual at the airline end. Please expect a delay of at least 30 days for the refund requests to get processed. We regret the inconvenience caused and value your understanding and cooperation in these challenging times. Regards, Yatra Care | |
 2 Comments | |
Comments
Dear Team Yatra,
As per conversation with your Team, I was told refund request for my aforementioned Booking was raised on 3 Apr and I will get my refund within 30 days. As in today it's been more than 30 days, still I haven't got the refund neither Any status update was done from your side...I request to process the refund at the earliest and hope to get my refund in next one week...request update me on the same
Regards
As per conversation with your Team, I was told refund request for my aforementioned Booking was raised on 3 Apr and I will get my refund within 30 days. As in today it's been more than 30 days, still I haven't got the refund neither Any status update was done from your side...I request to process the refund at the earliest and hope to get my refund in next one week...request update me on the same
Regards
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2576
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Regards
Sudeep