[Resolved] Yatra Online / Yatratrip.in — refund promised by yatra but not yet received by customer

Dzeuzef

from Delhi, Delhi

Address:

PLOT NO.11, SENTHIL NAGAR, OLD PERUNGALATHUR, Chennai, Tamil Nadu, 600063

Hi,

I had booked an international flight on 20th june and i had cancelled the same ticket before 24 hours as per their policy.
Booking id - yt36352011

The total fare was 50, 000 inr and the cancellation fee was inr 15663

I still haven't received the refund for the remaining amount its been weeks. Yatra promised the refund will be received in 7 working days.

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Aug 18, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

This is with regards to your flight booking under Yatra reference number[protected].

We sincerely regret any inconvenience faced by you. We have forwarded the details to our concern team for refund transaction details and would respond to you with an update with in 24-48 hours. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Jul 11, 2019

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

This is with regards to your flight booking under Yatra reference number[protected].

We would like to inform you that your refund of INR 35288.00 has been processed from our end on 20th June 2019 and bank reference number has been shared with you on registered email id. We would request you to contact the grievance cell of your Bank through which the payment was done to Yatra.com. Please provide them the above mentioned number to check the refund status. Incase Bank confirms you that the payment has not been received or refund is not processed from Yatra.com, We would request you to please share the written communication with us to take it forward with the bank.

Regards,
Yatra Care