Yatra Online / Yatratrip.in — reissue of ticket

 
2 Reviews
India
 Lipakshi on Apr 26, 2019
Booked a ticket for three passengers on yatra for a multi city flight from delhi to the us and back. The flight was on delta and part of the itinerary was operated by jet hence got cancelled. Contacted yatra but they were of no help so contacted the airline directly and was put on an alternate itinerary but final re-issue of ticket has to be done by yatra. Unfortunately they lack the basic competence to execute something like this. They don’t reply to emails. The phone customer service does nothing apart from apologise and request for 2 hours more, 24 hours more, 48 hours more. They assure a call back because they can’t do anything else but never call back either. This has been going on for more than a week and it is the most frustrating experience. Complete disregard for customers. I have other bookings dependent on this but they are least bothered since to them the money in received so now they can ignore.

Complaint Status


[Apr 26, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Apr 26, 2019
Hi Lipakshi,

Greetings from Yatra.com !

Regret the inconvenience you have gone through. Request you to kindly share your Yatra booking reference number to enable us to assist you.

Regards,
Yatra Care !
Updated by Lipakshi, Apr 26, 2019
34043628
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Apr 26, 2019
Dear Lipakshi,

Greetings from Yatra.com!

This is with regards to your flight booking under Yatra reference number YT34043628, regarding schedule change.

We would like to inform you that we have received another post on Twitter for the same query which our team is presently looking into. We would continue to work on that post till its resolved to your satisfaction and update you on the same thread.

Best Regards,
Yatra Care
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    Yatra Online / Yatratrip.in - reissue of ticket