[Resolved] Yatra.com — Holiday package to nepal yh3394802

Raji Mohandas Nair

from Delhi, Delhi

Address:	110092
Website:	www.yatra.com

Yatra.com didn't provide me the services as per their itirinary. Deluxe room in 3 star hotel was offered, whereas a normal room in a substandard hotel was provided to me. Instead of 4 offered visiting places, i was taken to only one place. When contacted yatra.com after returning from nepal, the company replied that we have not insisted to book tour plan from our company, and you must satisfy yourself with whatever the company provided.

I request this forum to help me out in getting refund for the services not provided to me by yatra.com

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Jul 25, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Raji,

Greetings from Yatra.com!

Regret the inconvenience caused. As per our records, team was in contact with you and as advise Temple Inn hotel is a 3* budget hotel and we never received any complaint for this hotel. Also, we have provided you the same hotel which was shared with you before confirming the package. We have covered all the sight seeings included in the booking. We regret. However, refund on the booking would not be possible. We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.

Best Regards,
Yatra Care

Jun 27, 2017

Updated by Raji Mohandas Nair This clearly proves that Yatra.com have no faith in their customers, and believe only in bogus business, intentionally cheating the customers with a single motto of earning money. If anybody visits Temple Inn Hotel, then only the real picture can be seen. It is a substandard hotel without any star category. Regarding sight seeing at Kathmandu, I was taken to only one spot. I have visited other places by paying the taxi driver.

Under the above circumstances Yatra.com is liable to refund me the amount for which promised services were not provided.

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Comments

Chinna Born To Fly

from Mumbai, Maharashtra

I had booked 3 tickets for pune from hyderabad on[protected], actually amount is 3300 but yatra had cutted 6600, and after that you had cancelled bus and refunded only 3300 and rest of my amount is still not refunded and yatra team is also not giving proper response for me my number is [protected], try to contact me

Yatra Online / YatraTrip.in Customer Care's response, Jun 16, 2017

Verified Support

Dear Customer,

We are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Best Regards,
Yatra Care !

Yatra Online / YatraTrip.in Customer Care's response, Jun 17, 2017

Verified Support

Dear Customer,

Greetings from Yatra.com!

Regret the inconvenience caused. As per our records, amount has only charged once under Yatra booking reference number YT22780336 and refund for the same has also been initiated. We request you to please contact your bank for the second transaction.

Best Regards,
Yatra Care