[Resolved] Yatra.com — refund not released deliberately

[Resolved] Yatra.com — refund not released deliberately

R rkthakkar-yatra from Mumbai, Maharashtra

Air Canada refunded our canceled tickets from Zurich to Delhi and provided us exact amount and reference number which was shared with Yatra.com. Even after confirming thru email by Yatra.com about our refund will be processed with 24hrs, we yet recive our refund even after 15 days. We are in the process of filing an FIR against their CEO and complaint in Consumer Forum for refund and compensation. Booking reference No.[protected]. Rajender Kumar Deputy Director Ministry of Home Affairs Govt of India Was this information helpful? No (0) Yes (0)
Jan 5, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 16, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings, from Yatra.com! We are getting this checked with our respective team & would request you to allow us 48-72 working hours. We will share you the update. Request your patience in the interim. Best Regards, Yatra Care Nov 04, 2019 Updated by rkthakkar-yatra Yatra.com is useless and cheap company. This is their strategy to give false email to fool customers. Earlier these ### claimed in email that my refund will be processed in 24 hrs. Now till 04.11.19 no refund received. They deliberately kept on hold refund money received from Airlines and EARN interest. My legal counsel is working on this matter and initiate legal action very shortly. Verified Support Nov 29, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings, from Yatra.com! We apologize for the delay in response. We have checked the PNR details and found that you have become no-show for the tickets from Zurich to Delhi. on 22nd June on the date of travel, you have requested us for the rescheduling and our team has shared an email with you that rescheduling is not permitted because you are already no-show and we have not received any revert on the same from your end. Hence based on the no-show ticket status, we would not be able to process the full refund. We have escalated this with the airline head office to valid this, however, this will take upto 6 weeks of time. Please find below the reference number of the same. Your Claim Id is: 493926 Your Confirmation Number is : 9c755a51a612 Meanwhile, kindly share the complete email chain received from the airline with us, how for a no-show ticket airlines ready to provide a full refund. Regards, Yatra Care!
Add a Comment	Share
Submit Close