[Resolved]  Yatra.com — 'ya:8630101' wrong booking made due to issues in yatra app, over pricing case

Website:

yatra.com

Discussed with yatra executive and found that it was of no use discussing to them as they are unable to understand the concern here. I consider this both as a case of wrong booking as well as a case of inconvenience and overpricing

1. I first made a booking from bangalore to mumbai. That booking did not get confirmed because of a technical glitch in the system. Question is why did that happen? I had to pay extra to book the flight after that. I also missed a chance of booking the flight from other websites at a much lower cost. It also shows that your app is not full proof. Please see the booking reference
[protected]

2. Booking[protected] now i was trying to make the booking from bangalore to mumbai. However i don’t know maybe because of the return ticket algo or so the source and destination were already reversed leading to wrong booking. The logic of app log does not work here as the app log will not take into account if the search had made the reversal automatically due to the return booking logic

3. Also before the final payment was being made there was no reconfirmation of the travel details like destination etc. I may have to raise this issue with rbi as well as this is against consumer interests and against the basic rules of online payment. Before the final payment is being made the confirmation of travel details should have been there

Considering that i have been a customer for long for yatra and the good relationship that i have shared with yatra i requested them to kindly refund the amount for booking[protected].

However like before they have failed to either understand the entire concern shared by me. They did not even escalate the issue to senior management and have acted against consumer interests