[Resolved] Yatra.com — Yatra.com ecash fraud

Aritra Paul

from Jalpaiguri, West Bengal

Address:	700004
Website:	www.yatra.com

Yatra.com is an absolute fraudster, before booking, the fact that only 5% of ecash amount could be redeemable per transaction was never mentioned. It was only when i looked into the faqs after booking i found it. I have worked very hard to earn all this money, and i thought by today's offer (100% ecash) i would be able to get my next flight much cheaper, but i was absolutely shocked when i could redeem only 200 rs.)

I sincerely request yatra.com to let me use the entire ecash on my next booking, since it was their fault to not mention the fact clearly. They have hidden important information, which is a crime in business terms.

Also, the sale was just for 1 hour, thus couldn't have time to read about all the background information, which otherwise is not directly visible.!!

I really the ecash amount!

Aritra paul

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May 22, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Apr 14, 2017

Updated by Aritra Paul I really need the ecash amount!!

Verified Support

Apr 19, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Aritra,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that T&C'S are fixed and we would not be able to do any modifications on the same as same has already been updated on the website and mobile app. For complete information, request you to please visit on the following link: http://www.yatra.com/online/ecash-faq.

Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist.

Best Regards,
Yatra Care