[Resolved]  Yebhi.com — Money Refund - (Product Not Delivered)

Address:

Kolkata, West Bengal

http://www.yebhi.com/329554/PD/adaas-black-net-sarees.htm I Ordered the Product on 16 Apr 2014 I Paid Through Net Banking Mails Received: 1. 16/4/14 Dear GUEST, Thank you for shopping with Yebhi.com. We are pleased to inform you that your order YBH5456551 is being processed. Your order will be delivered within 17 days. Given below are your order details: ?????? 2.3/5/14 Dear guest, Thank you for shopping with Yebhi.com. We are pleased to inform you that your order YBH5456551 is being processed. This is a reassurance mail calling out for the delay. We are running late. There is a slight delay in dispatch of your order. We are trying to reach it to you at the earliest. Sincerely regret the inconvenience caused due to the delay. Given below are your order details: ????????. 3.8/4/14 Dear Customer, This is with reference to your order no.YBH5456551 placed with us. We regret to inform you that we are currently unable to fulfil your order for the item code.var-sr-18 due to non- availability with our vendor. We have now cancelled your item/order and refund will reflect in your wallet within 24 hours in case refund applicable. For further assistance, kindly refer to http://www.yebhi.com/CustomerService.aspx. Best Regards Customer support Team Yebhi.com 4. 8/5/14 Regret Mail: Unable to fulfill part of your order YBH5456551‏ Dear guest, We regret to inform you that we will not be able to process product requested in the order number YBH5456551. Accordingly, we have refunded your payment of Rs.2523.20 to your Yebhi Wallet. Sorry for the inconvenience caused. Product that will not be a part of this shipment is: 5.8/5/14 Thank you for shopping with Yebhi.com. This electronic notification confirms initiation of the process of Refund. Details are as follows: Order Number : YBH5456551 Order Date : 16 Apr 2014 Refund initiated on : 08 May 2014 We are sorry that you had to cancel the order. However, we are content that we can refund the entire amount. You?ll be contacted shortly from our courier team within 48 hours for the product pickup. In case you do not receive a call within the specified time, you can call our customer care and give them the CRO. 6.8/5/14 Dear guest, Thank you for shopping with Yebhi.com. This electronic notification confirms that your Refund has been done successfully. Details are as follows: Order Number : YBH5456551 Items : Adaas Black Net - Sarees Processed via : Wallet Amount : 2523.00 Amount to be refunded : 2523.00 Actual amount refunded : 2523.00 You can also track your refund details from Yebhi My Account by clicking the following link: http://www.yebhi.com/myaccount.aspx **** On That day I found out that they Refunded the Money as Points in their Website ?Yebhi Wallet? ****(16/5/14)***So I Called Yebhi Customer Support ? I told them that i want my money transferred to my bank account. The Guy told me that he will pass on the request to Transfer the money back to my account to the respective authorities. ****Side Note: Yebhi Customer Support Makes Users wait very very long time and its not even toll free . And I presume its all intentional. 7.16/5/14 Dear Customer, Your Wallet amount of 2523.00 has been credited to your bank account. The details are below Order ID YBH5456551 Credit Amount 2523.00 ????????? ****(A few days after)**I called Customer Support Again ? after 3 tries I finally connected with their customer support. And I asked where is my money ? They told me to wait atleast 12 bank working days. He assured that the money will show up within that time. After this it?s a sad story . I call up Every alternate day ?Asking Where is my Money ??, ?Please Give me my Money?, ?When will I get it back.? ? And their Customer Support Number is STD so Every time I waited for a Customer Relationship Officer My Mobile Balance Decreases. Last Time I Called was a week ago ? They Told me to send the Bank Statement to them. I sent Numerous Emails After Their (16/5/14) Email . But No Other Emails Were Sent from Yebhi anymore. Please ? Refund the Money to my Bank Account