[Resolved]  Yebhi.com — Wallet money converted to coins and Vouchers but without validity now lost my money

Address:

New Delhi, Delhi

First of all they did not delivered my product but money charged in Dec’13. Later they converted wallet money into coins which. When I called customer care, they said that its not their policy to inform the customer before any such change. Second, I have to buy 6 to 7 different products as vouchers are of 100/ Rs. each for 500 coins. Third, there's no proper authentication and response from the Yebhi customer care guys. Sometimes they keep us on hold for more than 15 minutes or sometimes disconnect calls(happened with many of my friends too)Totally I think they are planning to take money instead returning it. The coins that we have in our account can be used to buy coupons for different sites like Jabong.com, flipkart.com. When I tried to contact their customer care regarding how to use the coupons, they didn't have any idea regarding any coupons from yebhi that can be used on their site. I have purchased from other online sites as well, but there is no fraud like Yebhi, they are crystal clear in their policies unlike Yebhi. on 12th december i converted my coins in to Snapdeal.com vouchers (conversion was 1000 coins = Rs 200 voucher of snapdeal.com) but to my surprise, voucher was valid for 1 day only i.e to us it by 12th december'14 only !!! Unfortunately i couldnt buy and now my money is lost. i wrote to [protected]@yebhi.com to extend the validity or to replace vouchers with extended validity, but they do not have any habit to revert or reply !!! they do not have any customer care number on their site. the number provided earlier[protected] do not work... I'm cursing myself that why i entered into this site to buy :-( After my earlier complaint dated 15.12.2014, I received a call from Mobile Number [protected] and the person called me just asked " what is the issue with Yebhi.com" and even before listen to me he disconnected the call after 5-10 seconds only !!! pathetic customer care and services by YEBHI.COM Please consider my request and do needful. thanks Naveen Goel [protected]