Yeeppe.com — Dell laptop

Address:	Gautam Buddh Nagar, Uttar Pradesh, 400614
Website:	www.yeeppe.com

During the first week of april 2016, i received call from above site from mob number [protected] for selling dell laptop on discounted price. Later on 11/04/16 i placed an order and i visited the above site and ordered one laptop for rs.8195/- and paid thru axis bank card as guided by their executive mr. Vishal after that till today i have not recd the product

I called up so many times, but they are making different excuses every time.
Later i was informed on that the product has been dispatched and given a dtd tracking no. D27831770/14/04/16, which was delivered to us on 18/04/16.In that instead of dell laptop, multimedia speakers were there. They informed that multimedia speakers was a complimentary free gift from them to us as part of 4th year completion of the company. On 19/04/16, i wrote them, for the product ordered, but no response. I made several phone calls but everytime new excuse.

Finally on 29th april ’16, they informed that the courier is ready for dispatch and they will give the tracking no., again follow-up for tracking no. Took 4- 5 days. They gave us tracking no. D28323886 of dtdc which was not traceable till 7th may ’16. Later on 7th may they the product was damaged in courier co. And that they are sending the courier through yeepee courier - tracking no. Y00012616. On 20th may, they informed that the courier through yeepee courier has arrived at mumbai airport and that the product is held by mumbai customs and they are asking for rs. 2500/- additional, to which i did not agree. They asked me to file for refund. I spoke to mr. Devendra on 19th may ’16 and later to mr. Mohd shakil / mr. Vikas sharma on 20th may ’16. Fm 23rd may, the phone no. [protected], is continuously coming not reachable.
From 11th april till 24th may i hv almost send 16 -17 mail and several phone calls, but hv not received any reply to any of my mail, even phone call reply was not satisfactory
I therefore request you to resolve this matter and help me to get the refund of rs.8195/- which i have already paid them payment made thru axis bank debit card vide transaction id pur/ yeepee_tpsl/sbipg/yeepee_tpsl on 11th april 2016.

Elizabeth gaikwad