[Resolved]  Yepme.com — Cheated by Yepme- Frustrating experience.. Need help

Address:

Mumbai City, Maharashtra

This is frustrating experience on YEPME. I have bought Two T-shirts order number 13478079 at Rs 548. I wanted to replace both with 'M' size and at that time only one with correct size available, I had call with customer representative "yukti" and she said you can select one T shirt and give us item code so we can replace you both(One which i selected in system with order id 13496163 and one with item code 71441) However I have received only one Tshirt as part of replacement of two tshirts. I am feeling cheated. I have also spent 135 rs for speed post. that means this one T-Shirt costs me for 548+135=683Rs. Yesterday again I asked customer representative Sakshi, she said we will refund you money and now I am not able to raise complaint in portal as she already raised and resolved complain with nonsense comment. I either want my money back or Tshirt with item code 71441 as promised by customer sales representative. I want quick reply as well. there is lack of knowledge in customer care representatives as well as i have feeling that they are hired for fooling pepole. I have been follwoing up on email but no response. I have sent email to "[protected]@yepme.com", [protected]@yepme.com, customer.[protected]@yepme.com