[Resolved]  Yepme.com — No Replacement and reimbursement of courier charges

Address:

Kolkata, West Bengal

I had placed an order under "Buy one get one free" for a pair of 'blue gladiaors size 5' and a pair of 'Brown Bellies Size 5' under Order No.12948543.The brown bellies didnt fit at all so I added a complaint (Complaint no.1580795) for replacement with Size 6 of brown bellies.As the customer care representative informed i shipped the bellies to them under Consignment number K78763810.I received the Size 6 bellies from Yepme which did not fit as well.I called the customer care and they told that Size 7 bellies are not available and asked me to place an order for another item of the same price i.e Rs.499/-I ordered Black gladiators of Size 5 and the customer care representative asked me to return the brown bellies and then send an email.He also gave me the New Order Number[protected] and complaint number 1715776 .I shipped the brown bellies on 20.05.2015 under Consignment Number K79637844 via DTDC Courier & Cargo Ltd.The items were delivered to them on 22nd May 2015.I mailed all the details to Yepme regarding the return.As per the written policy of yepme they send a confirmation mail after 48 hours and also of the reimbursement of courier charges but I didnt receive any email from them.Since i had receieved mail in the first case also i called them to confirm on 27.052015.The customer care representative confirmed that they had received the product and will send a email with 24-48 hours.But they didn't send any email.I again called them on 29.05.15.they said that they will definitely send an email of the status within 24-48 hours but they did not.I again called them on 01.06.2015 and had a 35 minutes of coversation.To my surprise the customer care representative said after checking for 15 mins that they dont have any record of the return.Although during my first call they confirmed that they had received the product.I also checked myself via tracking the consignment no. that it was delievered.Yepme customer care representative was confused between my first return and this one although i had clearly send all the details for both returns.she said that my case has been "escalated" to her senior and that I will definately receive a call with 24 hours regarding the case.BUT i have not received any call or sms or mail from them.It is the worst shopping experience till date with such callous service from yepme. I want my replaced product plus the reimbursement of coupon charges plus the call charges of Rs.150 for calls made to Yepme.If they cant replace the product i want refund of my money.