Yepme.com — payment made through paytm with acknowledgement, yepme not acknowledging, 1 year 4 months 19 days

Order no. 34088487, payment made through paytm, payment confirmation received from paytm (Initially crosschecked with paytm and I have received a confirmation from paytm that they spoke to the merchant-Yepme and that Yepme has acknowledged Paytm about the receipt of payment) but Yepme is not processing the order nor receiving calls on[protected] and [protected] despite several attempts. Its been 10 days since the order was placed. Kindly Assist