[Resolved] Yepme.com — payment not received after cancellation of the product(order id[protected]

mohsin4394

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400022
Website:	www.yepme.com

I had placed an order of Sports Shoes from Yepme mobile app and paid Rs.259 through my Credit Card(Ending with 3007) on 12th September 2017. Firstly the product was not delivered on the expected delivery date. Then when I called the customer care they said that the product was of low quality, so they cancelled the order by themselves and refund would be initiated. Its been over a month and half and still the payment is not refunded. I have being following up with the Yepme team through email Google Play Store App Comments but there is no reply from them. Also the customer care are not available when calling on their Helpline number.

Kindly look into this matter and resolve.

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Dec 1, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Yepme.com Customer Care's response Dear Customer,

Thank you for writing to yepme.com. We appreciate the opportunity to assist you.

This is with reference to your query regarding order placed with Yepme.com.

We have not found any order, We would like to request you please let us know your order number so we can help you accordingly.

In case of any further assistance and feedback you can write to us at [protected]@yepme.com.

Assuring you of our best services always!

Warm Regards,
Team Yepme

Verified Support

Oct 31, 2017

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is in reference to your concern regarding refund of order number[protected].

We have forwarded your request to the concerned team and we shall get back to you as early as possible.

In case of any further assistance and feedback, you can write us back at [protected]@yepme.com

Warm Regards,
Yepme