Yepme.com — Refund not received | |||||
I had ordered Yepme Sandals - Tan and Slim Portable Power Bank - White & Blue for on 14th September, 2015. When I received the product, power bank was not exactly as described on website. Hence, I immediately registered a complaint for returning the product. As per the company's clause, "customer will have to return the product with the tags, original packaging, invoice, in an unwashed and undamaged condition within 14 days of registering the complaint." I had returned the product on 18th September, 2015 and sent them a scanned copy of speed post receipt. They had received the product and also done the quality check before 28th September, 2015. They had also sent me a confirmation mail on the same day about the product receipt and quality check. As per the company's clause, "For refund eligible products - Once the returned item is received at company’s warehouse, it undergoes a Quality Check. Typically the refund process is initiated within 2 days of Quality Check. Expected refund resolution timeline is 14-21 days post Quality Check." As it was the partial return, I was expecting the refund of Rs. 402 but on 12th October, 2015, I received the refund of Rs. 150 only. I asked for the remaining refund (252) to customer care for at least 6 times and every single time they would say that it will be done in next 4 to 5 days. Today, it’s 1st of December 2015. Technically, it’s been 65 days from the day that they had received the product and done the quality check. Details of the order no. 15168403: Particular Actual Amt. After Discount(26.82%) Yepme Sandals - Tan 299 219 Slim Portable Power Bank 549 402 Shipping Charge 99 72 Total 947 693 Was this information helpful? | |||||
Yepme.com customer support has been notified about the posted complaint. | |||||
7 Comments | |||||
Comments
Yepme — SIZE
ORDER ID[protected] AWB NO. - DELYEPC1228936 INVOICE NO. - BK2978382 THEIR IS SIZE PROBLEM WITH MY ORDER KINDLY REFUND MY MONEY THROUGH N.E.F.T.replace shoes
I have no adjust 9 number shoes I want to 10 number Shoes . So please contact me.5187793. refund.
this is regarding my complaint for refund for blue denim shoes which i had ordered. My request has not been initiated till now. Please do it as soon as possible otherwise i will have to take some strict action. Thankyou.55%
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We sincerely apologize for the inconvenience caused to you.
This is with reference to your concern regarding refund of order number 15168403.
We would like to inform you that we have forward your concern to our concerned department. We will get back to you as soon as possible whenever the concern will resolve.
In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at [protected]@yepme.com.
Assuring you of our best services always!
Warm Regards,
Yepme.com