[Resolved] Yepme.com — refund pending | |||||
I placed order on 15 June 2017 with advance payment. I did not receive any communication from Yepme.com about order. I only have payment receipt of the payment done to yepme.com through credit card. After one week of order placed, I login to yepme.com website to check my order status but I was surprised to find that my account does not contain any information about my order placed. I called customer service, after half an hour of waiting of call, customer service people replied me that order is rejected from their side due to non-availability of products and so I will get refund in maximum 20 days. After waiting for 20 days and not received my refund, I called again customer service. Their customer service is very poor. They keep us on waiting on call. After trying calling them for one week finally my call was answered and they replied our system are down so can't resolve my query. I called again and again. Once they replied, their account department is facing some issue, so I have to wait another 20 days. Now its 2 months, i have not received my refund. Its very hard to call their customer service. I send many mails on [protected]@yepme.com email id provided by their customer service but have not received any reply. Was this information helpful? | |||||
Oct 9, 2017 Complaint marked as Resolved Issue is not resolved. My money is still not refunded. They too are not replying my calls and mails. Yepme.com customer support has been notified about the posted complaint. Verified Support Aug 17, 2017 Yepme.com Customer Care's response Dear Customer, Thank you for writing to yepme.com. We appreciate the opportunity to assist you. This is with reference to your query regarding order placed with Yepme.com. We have not found any order matching, We would like to request you please let us know your order number so we can help you accordingly. In case of any further assistance and feedback you can write to us at [protected]@yepme.com. Assuring you of our best services always! Warm Regards, Team Yepme Aug 18, 2017 Updated by lakraanuradha I already written that your company does not provided me any order number. I have my bank receipt of payment done to you. Which I am attaching here. Moreover I have forwarded my transaction to [protected]@yepme.com many times but still waiting for reply. | |||||
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This is first time that yepme has disappointed me and I request yepme to resolve my issue as soon as possible.