Yepme.com — regarding prepaid order no. 33859387 dated 04/09/2017

Dear sir/madam
This is an painful experience from your online shopping sites is that
I had booked an order with number 33859387, prepaid rs. 419/- through net banking (Inb payu india ref. No. [protected]igabyobzc8) on 04/09/2017, but on 08/09/17 i again fill up an complaint through your website with complaint no 3040495. On that time my order status was ready to dispatched mode. Today i observed that the order is not showing in my account. Moreover no complaint are booking against my order. Several no. Of time i ringing your customer-care no. [protected] which charging at high rates but nobody entertaining. Please see the matter carefully and take necessary action.
Another thing i would like to draw your attention that i had been purchased four (4) pair of shoes from your online shop having order no. S 33828003, 33846799, 33850225&33850684.in each time i have got sms of reward points but till now nothing showing in my account. Although i had been added complaint against these but no reply received.
For your kind information: my account is
Mrittik chakraborti
User id - g. [protected]@rediff.com
Mobile no.- [protected]
Please do needful as early as possible.