Yepme.com — Still not got my refund after ordering 45 days !!!

My order no is 12507372. My refund complain no is 1532017. I still not get my refund yet. For this refund I got many sms from you that is saying to dispatch my product to you. But I call you many times and told you that I didn’t receive the product then how I’ll send to you. My complain no is 1486018. Few days earlier someone from your refund dept. called me and told me that my complain is wrong, it should be a complain of missing item. He also told to call customer care and register a missing complain. But how I’ll know what complain it will be. I called you everytime to tell my problem, you took my complain. So whatever complain it will be, it’s your responsibility to register right complain. I am not responsible for this. After that phone call I immediately called you customer care on 14th april around 11:10am. After so many hassle from your representative, Siphra Mehrasi (close supervisor & team leader) told me that they will correct my complain and inform me. She also told me that she personally called me and informed me on that day. Exactly on that time I directly told her that I know you will not going to call me and inform me. But she confirmedly assured that she definitely informed me. And as I said to her, after 6 days I still not get any information that my complain is corrected or not. But I can tell you I still got those sms regarding resending my product. And th main thing is I still not got my refund. Regarding this issue I called your customer care so many times that no one can imagine. Everytime time it was told that sir please wait for some time you will get the product and when I not got the product they keep telling me wait some time you will get the refund. They also told me that they will verify it from courier and send my money back. But after so many days they are still busy to verify!!! That was my first purchase from your site, and I am so fed up from your service that I really doubt that I still buy from you in future. I ordered that item on 9th march. So it passed more than one and half months but I still not get any product or now refund. Thank you. Pranay Mondal [protected] Pranay.[protected]@gmail.com