[Resolved] Yepme.com — Non Receipt of refund after complaint being raised for four months

rupzzz

from Mohali, Punjab

Address:	140507
Website:	yepme.com

Very poor experience of shopping with yepme.com.
I have ordered Yepme casual shoes(grey & black, & Blue 2 pairs) from yepme.com on September, 05, 2016 for Rs.500.00.When received there was an issue with the size, so I returned the same after raising complaint with complaint no .2050203 via courier (details in attached file).
It was being said that the amount paid will be refunded within 10-21 days from the date of complaint raised but the same has not been received till today i.e.14.12.2016.Also, if calls are made at yepme.com then they always say amount will be refunded within 2 days but not received.
No amount has been received.So much of harassment has been done by yepme.com.
I want to complaint for the same as I am very much disappointed with the poor services of theirs .
Kindly look into the matter & proceed for refund our amount along with fine from yepme.com .

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Jan 20, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is with reference to your concern regarding refund of order number 32136008.

We regret to inform you that your refund through NEFT is getting much delayed due to unavoidable reasons.

We alternatively suggest you to take refund in form of Coupon, should you agree to this, please revert and confirm.

In case of any further assistance and feedback, you can write us at [protected]@yepme.com

Assuring you of our best services always!

Warm Regards,
Yepme Team

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Comments

SKumarDel

from Delhi, Delhi

I became recent victim after purchasing from yepme.com.

It seems in prima facie that yepme.com is doing unethical business, trying to cheat customers and making fraud. I myself tried to call over the customer care number Customer Care[protected]:00 AM - 7:00 PM (7 Days a week) given on their website and also tried to send the email at customer.[protected]@yepme.com but both are not working. Yepme has tailored their phone as well as email not to respond as they know they are doing will-full cheating.

However hard you may try to contact them, but they will never respond. So WHAT IS SOLUTION !

Do not worry, you just need to file a complaint with consumer court at to http://www.consumerhelpline.gov.in or call at[protected]. Remember, before, filing complaint you have to show that you tried your best to contact yepme.com but they did not respond to your call/email. Do the Audio Recording the music tone you are getting on yepme costomer care number, it will show the date and time duration you tried to contact them. Even the return emails shows that email of yepme is not working. This is another evidence. When you file your complaint with consumer court, they will enforce yepme not only to resolve your genuine issue but also will ask yepme to suitably compensate you for your legal expense, time wasted due to issue created by yepme, etc.

Hope it will resolve your issue. Contact me for any further help. Stand for your right, to ensure justice do hesitate fight ! One is not hesitating is openly cheating you, but you are hesitating for even asking for your right!
Please spread this message as much as possible to help people. Do not treat it as a spam.
Further source: https://en.wikipedia.org/wiki/Yepme
History
Yepme.com, was launched in April 2011 by three alumni of Indian Institutes of Technology and Indian Institutes of Management: Vivek Gaur, Sandeep Sharma and Anand Jadhav. Gaur (CEO) has experience building successful online companies like...
How shameful it is, when IITians are doing such fraud and cheating. Let us use social media platform to hit them back for their mal-practices.
Santosh/Delhi