[Resolved] Yepme.com — Refund not initiated | |||||
I cancelled a order on yepme.com on 2nd April but still not got the refund, my order id is 33469151.Earlier I called once and a representative said it will take max 21 days to get the refund but its been more than 21 days and I still did not got refund. The product was a desmond trouser and the amount is Rs.1218. Since 2 days I am trying to call the customer care but it is always waiting, it never gets connected . Please solve the issue asap. I attached the payment success acknowledgement mail sent by yepme. Was this information helpful? | |||||
May 26, 2017 Complaint marked as Resolved Yepme.com customer support has been notified about the posted complaint. Verified Support Apr 25, 2017 Yepme.com Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. This is with reference to your concern regarding refund of order number 33469151. We would like to inform you that your complaint for refund is under process which will be processed within the given timeline i.e. 14 to 21 days. Once, we receive an update over the same we shall inform you accordingly. In case of any further assistance or feedback, please feel free to write us at [protected]@yepme.com Assuring you of our best services always! Warm Regards, Team Yepme | |||||
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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It seems in prima facie that yepme.com is doing unethical business, trying to cheat customers and making fraud. I myself tried to call over the customer care number Customer Care[protected]:00 AM - 7:00 PM (7 Days a week) given on their website and also tried to send the email at customer.[protected]@yepme.com but both are not working. Yepme has tailored their phone as well as email not to respond as they know they are doing will-full cheating.
However hard you may try to contact them, but they will never respond. So WHAT IS SOLUTION !
Do not worry, you just need to file a complaint with consumer court at to http://www.consumerhelpline.gov.in or call at[protected]. Remember, before, filing complaint you have to show that you tried your best to contact yepme.com but they did not respond to your call/email. Do the Audio Recording the music tone you are getting on yepme costomer care number, it will show the date and time duration you tried to contact them. Even the return emails shows that email of yepme is not working. This is another evidence. When you file your complaint with consumer court, they will enforce yepme not only to resolve your genuine issue but also will ask yepme to suitably compensate you for your legal expense, time wasted due to issue created by yepme, etc.
Hope it will resolve your issue. Contact me for any further help. Stand for your right, to ensure justice do hesitate fight ! One is not hesitating is openly cheating you, but you are hesitating for even asking for your right!
Please spread this message as much as possible to help people. Do not treat it as a spam.
Further source: https://en.wikipedia.org/wiki/Yepme
History
Yepme.com, was launched in April 2011 by three alumni of Indian Institutes of Technology and Indian Institutes of Management: Vivek Gaur, Sandeep Sharma and Anand Jadhav. Gaur (CEO) has experience building successful online companies like...
How shameful it is, when IITians are doing such fraud and cheating. Let us use social media platform to hit them back for their mal-practices.
Santosh/Delhi