[Resolved] YLG India — Email team never replies

[Resolved] YLG India — Email team never replies

K Keerthana CP Oct 12, 2021

I have been trying to extend the card validity due to personal reasons and know if it can be done .. or atleast transfer the money to wallet ..no replies.. I can't reach customer care through call .. tried contacting the home salon people, to transfer the amount to the wallet .. they say my validity expires today no beauticians available . Get no proper responses .. this is ridiculous and I'm in a point where I won't use YLG service ever again .. 2000 is not a small amount to loose .. I've been contacting since 3 days and no response .. just because beauticians are unavailable I can't loose 2000 . Please extend the validity and read my emails . Was this information helpful? No (0) Yes (0)
Nov 13, 2021 Complaint marked as Resolved YLG India customer support has been notified about the posted complaint. Verified Support Oct 13, 2021 YLG India Customer Care's response Hi Keerthana, Hope you are well now. Apologies for the inconvenience that we could not deliver our beauty services up to your expectations! We’re very sorry to hear that you had a bad experience.It’s our goal to deliver the highest quality of services to all our customers.Thanks a lot for taking out your valuable time to write to us. We will definitely look into this matter and, we can assure you that this will not be repeated again. While we investigate, it from our end, kindly share your contact number, so that we can work towards resolving this issue. You may receive a call from our end to give you the best resolution for the same. Regards, Team YLG
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