YLG India Complaints & Reviews

I had booked an appointment with Ylg Yelhanka for hair services and informed that I will visit around 0130 pm to 02pm.
The lady who picked the call had actually took as 12 45 pm. Despite take wrong information she was blaming me that I came late and hence she can’t provide the service .

She didn’t offer me anything while I left the place so the frustration as it was urgent was me and left to another salon.
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I had opted for a YLG card with a preloaded balance with 6 months expiration in December to avails services mentioned in their website, mobile app and salon services card.

In the middle of the 6 months period, all of their premium raw material has become out of stock and I’m not able to avail the services for which I had opted for their membership card.

They cannot keep the customer uninformed or deny service...

Took service for hair root touch up and threading from ylg saloon at Star Mall kundhanahalli gate on 26/01/2024 .but without concern they did blowdry after root touch up hair wash and later add scalp shield add on and blow dry charges of Rs1100 and they claim this are add on for every root touch up customer .actual root touch up price is Rs1299+GST and threading upper lip rs60+GST but they took total Rs 2663 including GST . They haven't took...

I subscribed for their beauty secret card last year. They said you load the money in the card and use it whenever you need to pay for service. Taking the card means getting various benefits like discounted price. They clearly said that when not in use you can block the card and the validity will be extended by the number of days you have blocked the card.

Now, I am trying to temporarily block the card but no one is responding....

Hi,

I have been a loyal client of YLG Adyar, Gandhinagar for the past 4+ years and I am seeing a strong decline on the service excellence of this particular branch . Since I thoroughly enjoyed your services at one point this decline is quite a setback for my postive view which I have for YLG salons
Reasons being
- non retaining and non recruitment of good and skilled staff . I have to inform one day in advance...

On 9th September, 2023 I have taken a keratin smoothing treatment from YLG Bannerghatta Road, Bengaluru 560076. On completion of the treatment I have followed the instructions advised by the hair stylist. After two weeks of continued care, I went to take a normal hair wash (as advised by the stylist) on 23rd of September which resulted curls on my hair. I reached out to the YLG consultants immediately but had not received any sort of advises...

I have been a YLG customer for more than 8 years now. I had a horrible experience for the first time today. I had taken up eyebrows and Brazilian wax service from ylg HSR sector 6 branch today. The beautician named Jayashree, simply destroyed my eyebrows..She also messed up with the waxing too. Multiple times applied wax, but could not peel off the hair. Finally she used thread to remove hair. Very unprofessional, and untrained staff they...

Today I went to YLG Marathali near star bazaar.
We availed hair cutting services. First surprise was hair cutting was 950 plus taxes. After going for hair cut, the Stylist told that blow dry will be Rs 399 plus taxes extra which came as a shock as most parlors have blow dry in hair cutting.
After doing hair cut for me and my daughter. I paid full amount including taxes by paytm and got 20% discount.
I was not given the...

Today I visited ylg salon in Chandra layout branch for a haircut.
I was served by Sukanya. Before starting the haircut, I had told my requirements clearly to her.
She dint show much interest and she did the haircut very quickly, thus messing up my hair.
Now neither I can leave my hair nor I can tie. There is no proper shape given and hair length is also too short.
Kindly fix my hair. I know nothing can be done...

Got my eyebrows and upperlip threading done. They charged a whopping 118 for upperlip threading.
It's preposterous!!
When 'shaping' eyebrows on both the sides is just ₹59, ₹118 for just plucking upperlip is absurd.
There is not one salon where upperlip threading costs more than eyebrow threading...

Dear customer care

This is to bring to your notice a severe concern or rather report a scam ylg is running and cheting it's customers.

I have been a loyal customer of ylg since 2010 . For the last many years I have been taking the highest denomination BSC card.

Your staff of brookefield manager Madhuriya have been denying me service on the pretext of appointments fully booked whenever I call...

We got a global hair color for my mother and they charged 5000 .But service was bad as the hair stylist did not do proper coloring and also was Arrogant.He spoke rudely and when we asked why coloring was not done properly he said it is problem with my mother hair and later said he did not do colour properly .The receptionist also agreed that it was mistake .

It was nightmare for my mother as she had to go through all this...

It’s Rekha, yesterday I had taken appointment for waxing on 26th jan 1:30pm, but was not possible for me so I called to postpone for 5pm. Due to my two wheeler problem on the way it was not possible for me to come on time. Already it was 5:45pm, when I went to salon pallavi refused to attend. If she was unable to attend she could have called me and informed about it. Always if a client has not come on time they have to check once, but I...

YLG sold me an expired brightening moouse. The store incharge Hemant checked the product and still insisted his colleague to clear out the old stuff. This is very careless and 'dont care' behaviour. When I called and complained I was asked to come and return the product for a refund and I did that but so far I haven't recieved a call or status update on it. This is very poor customer service. I was assured a call back but nothing so far....

Hi,

Bindu here, I have been your client for more than 10 years. I made an appointment with your domlur Center on last Saturday at 1:30 pm. When I reached the center, there was a new joinee along with an hairstylist. There was no brochure of catalogue for me to choose from as the site was down and I could browse through the services. I was waiting for 15 minutes for them to return and then they blindly started with the services...

I had taken the membership card from ylg Marathahalli star bazar in the month of December 2021. The manager said me that this card validity is for one year that's the only reason I opted for it. Now it's really a disappointment after I got to know it's expired When I visited ylg Sarjapur road salon. But when I purchased this card they said it's for one year and 13000 rs. Now it's expired in 6 months with unused amount. It's been 5 days I...

I visited YLG Banashankari 2nd Stage on 3rd July and had global hair color root touch-up done. When I clearly told the hair stylist to do brown color he has mixed some base colour and left it on my hair for more time turning it to thick back colour on scalp and rest of my hair been light brown.

I repeatedly told the hair stylist to wash off my hair as it started turning black he ignored me and went on to do hair wash for another...

Hi team,

I have booked an appointment for a hair today i.e 4th July in YLG JP nagar 7th phase branch at 11.30 AM

When I entered to the saloon, the associate said it is booked online and no men hair stylist are available today.

This made me pissed and I would definitely recommend others to. Not to opt YLG for your services.

Regards
Pramukh...

On 28th April, I was charged twice for full arms waxing. Attaching the invoice of the same below. When I asked the receptionist about high amount, I was told the prices for all the services had increased. But now after I downloaded the invoice I can see I've been charged twice for the same service....

I bear a BSP card with below details:
card number - [protected],
I have paid 20, 000 for this to avail services which had a validity for 1 year. Due to pandemic and as I am a IT professional we have work from home currently. Due to this situation I'm unable to utilize my card to the fullest. My current balance amount in my cared is is around 20K, as I'm staying at my native and there are no YLG stores at my place I'm unable...