Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/Medam,
Today on 16/01/08 when I opened a seal of LPG Gas Cylinder supplied by Chirag Gas Services ,Near Karelibaug Water Tank,Baroda,Gujarat 390006.[ Consumer No.18269 ], it was leaking.After contacting the Dealer a person visited and inspected the cylinder.Being found that there is leakage he called the office from our neighbour and asked to replace the same. During noon time ,at around 02.30 p.m a delivery man came & started inspecting cylinder whose name was Sharukh Khan,he opened the Tape & Seal done previously and started bargaining for replacing the cylinder.Initially asked for Rs.100,but as we ware not aware weather we are liable to pay for we agreed to pay for the difference in weight so he got annoyed and started shouting & schoulding that it was not his duty to replace and it was our mistake that we received a leaking cylinder.even while weighing he tried treaks when caught gave an excuse that Scale is not in condition and went leaving leaking cylinder as it is. later on when contacted office we were told to pay the amount whenever he returns and also to inform the same to the office.

Regards,
P.P.Pandya

I am Debashis Roy. My Indane Gas consumer number is TG/0227 with Indane LPG Dealer M/S. Gas &Gadgets, Manton, Behala, Kolkata-34. When the delivery of LPG cylinder takes place at my place, I am in office. My father, aged 72 years takes delivery of the cylinder from the delivery person. Though my father insists on checking the weight of the LPG cylinder that is being delivered, the delivery person refuses to show the weight. My flat is situated on the 3rd floor and the so the delivery person claims that to get the cylinder weighed, he would charge Rs.10/-. When my father refuses to pay this amount, the delivery person refuses to weigh the cylinder and show the weight. On insisting much, the delivery person starts mis-behaving with my father by shouting and threatening dire consequences.
I have specific complaints regarding this for the following deliveries:-
Booking No. 17497 dated 19.07.2007, delivered on 27.7.2007.
Booking No. 64 dated 01.10.2007, delivered on 12.10.2007.
Booking No. 5421 dated 06.12.2007, delivered on 14.12.2007.
In all the above deliveries, the delivery person has been one Mr. Montu (as per signature of the delivery person).
I request appropriate remedial action against this.

Dear Sir,

This is to inform you that I have booked for a cooking gas cylinder on 29th Dec'07 from Gurgaon Gas Service and my consumer no. is 42219-G. I regret to mention that till date I've not received the said cylinder. I have tried to reach the contact telephone nos.[protected]/2330462/2322062. It is 19 days now since the booking has been done, as my second gas cylinder is also going to get exhausted in another 24 hours!!!I've already been communicated that the second cylinder can be booked only after the first booking is executed.

I request your concern to kindly take a note of the matter urgently and take necessary action for delivery as I would be running out of cooking gas by tomorrow.

Please treat this as urgent and most important.

Thanking you.
Best Regards,

SUJOY KUMAR HORE
B-96, Jalvayu Vihar,
Sector-30,
Gurgaon

Consumer No: 42219-G
Mobile no. [protected]

I have an INDANE Gas connection for may home for the past 6 yeras. I have my connection with Gurgaon Gas Service, Gurgaon. Recently we were supplied a cylinder based on a booking. After the delivery of the cylinder we noticed that the gas was leaking and called the Emergency contact number given on the delivery slip ([protected]) around 9 am. The person on the phone was rude and completely unhelpful. Considering that the problem was an emergeny related to leakage of gas, and releted to safety i would imagine any person go out of the way to save another human life. It was likely that we would have a blast in the house.

The response we got was that we should contact the supply unit. and that he does not have any number where we can call.

I expect this complaint be taken notice of and i would like to know the action taken against such an irresponsible response.

Manisha

SIVAM AUTO Indian Oil gas stations (2 at Madhapur, Hyderabad, India) have cheated me through the use of faulty diesel-pumps on two occasions.

The fuel dispensed is about 15-20% less than the reading on the meter. On the second occasion, upon presentation of proof, there was brazen denial.

I request Indian Oil to review its relationship with this delaer / owner

my Consumer no. T-5485

I am a Indane consumer under agency Madhu Gas Service, Kondli Gharoli, Mayur Vihar, Phase-III, Delhi-96.

I have booked LPG on phone no.1260 on 8-1-2008 at 12.42 PM and given a booking no.25 but till time I have not received the refilling. I have trying from the last three days to contact on the Gas agency phone no.22611514 & 22618691 but i am unable to contact the agency and it is continuously getting engaged and i am not in a position to visit the agency for booking.

It is my request also to get the gas delivered immediately and also give me another number of Madhu Gas Agency to atleast ask the status of the booking.

tks,
Neelum Kanuya
consumer No. T-5485

Hi,

I have transferreed my gas from hyderabad to chennai, i have indane gas service on my name but they are not giving me the gas connection in chennai. They are asking to go for other gas agency (BP or HP) . But i am not interested to go for other gas agency please let me know what to do.

I am a LPG Indane customer with Jai Jawan Gas Agency, Delhi-Dwarka and my consumer Number is 29265. I have booked for a refile on 31.12.2007 under order No.5458 as informed by dealer. Even though it is nearing fifteen days, I did not get my refile from Indane (Indian Oil Corporation) dealer.
This is not for the first time that we are facing this problem, there is always an issue with the services of this dealer, i m really fed-up with dealing Indane.

THAT, THE CONSUMER NO-BM 2693 HAD TAKEN A REFILL FROM BIRSA MUNDA INDANE,BARGARH ON DT[protected].
WHEN I TRY TO CONNECT WITH THE REGULATOR IT DID NOT CONNECT WELL.
SO, I REGISTERED A COMPLAINT AT THE SAID DEALER ON THE VERY NEXT DAY.
FROM,THAT DAY I HAVE REGULARLY REMIND THEM ABOUT THE SAID PROBLEM AND TO SOLVE FOR THAT.
BUT,THEY ARE NOT RESPONDING TILL DATE FOR WHICH I AM FACING FINANCIAL LOSSES.
SO,KINDLY REQUEST YOU TO TAKE ACTION AS SOON AS POSSIBLE FOR WHICH I WILL BE OBLIGED.

I have shifted from Rohini to Paschim Vihar on[protected] and also shifted my Indane Gas connection. Now, I am registered with Kwick Gas Co., Jawala Heri Market, Paschim Vihar and my consumer No. is 24358. I requested for one gas cyclinder about 15 days ago. Since then, I have requested at least 4 times but every time I have received the reply that I will get the cyclinder tomorrow but till date no delivery has been made. Kindly look into the matter and do me a favour to intimate at A-6/100-C, Paschim Vihar, New Delhi.

I am consumer of O.P.AGENCY(INDANE COOKING GAS), 9-CSC NIRMAN VIHAR, DELHI - 110092.I have three member in my family but my gas cylinder empty in 12-14 days even using it for breakfast and dinner only. From last few months i am regularly checking my cylinder and everytime i have found water instead of gas. Even after my visit to the agency, no action has yet been taken. This is either the fault of GAS AGENCY or the DELIVERY MAN.Their Gas booking no.([protected],[protected]) also does'n work at the time of booking a gas cylinder and every time I have found it engaged. Kindly help me in this regard to solve my problem.

Consumer No. 0217 under Baruipur Gas Service, Kulpi Road, Ukilpara, 24-Prgs(S).Code no. 99023449
Gas was booked on 26/12/07. On inquiry I came to know that the delivery slip was issued on
9th Jan.08. But the Delivery Man did not deliver the cylinder till date(15.1.08). Every now
and then it is observed that the delivery man is doing tremendous malpractice causing
untimely delivery of cylinder. It is also evident that the said dealer has a clear conievance
with the delivery man. Please investigate the matter urgently and give a reply to my email address.

i am a customer of k.s.b. enterprises.hauz khas.new delhi-16.my consumer no. is- ks-7415.i have been trying to get through their phone no. for quite a long time.1 problem is that they never pick up the phone.and if by chance they picked up the phone they are least bothered to listen to us and busy doing other work.we have called them up 4 times till now and the gas has not been delivered.please try to look at this matter.it has really troubled us a lot.

Respected Sir/Madam,
We customer noR-45264 R/o 73, MIG DDa Flat Punjabi Bagh enclave ,Shiv Mandir Road ,Madipur Village ,New Delhi have a gas Connection with Ravinder Gas Agency at Paschim Vihar.This connection has two cylinders and we are an extended family of our old parents,a daughter and two o[censored]s .One cylinder even when used with full care lasts only for 19 days .We even check the weight before taking it from delivery man.
We had booked cylinder on 1st Jan 08 now one of our cylinder got over so we requested the agency to book the other cylinder today on 14th Jan 08.They refused saying that they cannot book it before 21 days and this not the first time they repeatedly do this .As of what we have information in case we have two cylinders on a single connection we can fill it before 21 days.On requesting them they behave rudely.
Around a month back I had also telephonically contacted your feild officer Ms geetanjali and told her about the samebut to no awail.
the worst had come beforewhen the people sitting on reception at the gas agency scolded us and said "if you want take the cylinder in blackfrom outside".We are facing this problem every winter when festive & marriages in Delhi begin.
Till now with a nuclear family things were not that difficult but with time it is worsening.The people from godown are openly selling cylinders in black but not supplying them.
You are requested to look in to this matter or we would be forced to move to court of law.

thanking You
Yours Truly
Anuradha Jain

Respect sir

i am consumer of Indane gas agency customer no : 27624 BLUE FLAMES north chennai royapuram this agancy supplied for every month delay for delivery all the customer i ask fast one year but not reply preparely alway told some reason actuly monthly 2 cylinder delivery but he is delivery for only 1 cylinder for 1 month that is also very very delay for supply my family members is 6 person this 1 cylinder not enough but not hear my compliant BLUE FLAMES agencies actuly take 30 to 35 days take time for 1 cylinder delivery please take necessary action

Dear Sir,
We have booked our gas cylinder against connection no. 1121 registered with M/s Kanwal Gas Agency(Indian Oil Company authorised distributer for indane gas). Today the same has been delivered to our residence at 1/92, old rajinder nagar, new delhi - 110060 and in the evening coming back from office , i checked up the cylinder weight on weighing machine and to my surprise it was only 26 Kg against the the gross weight of 29.4 kg mentioned on the body of cylinder. The seal of the cylinder is intact and I therefore request your goodself to conduct an enquiry into the supply of gas cylinder with less weight and also take corrective steps to replace the same with proper weight of cylinder.
s.k.mahajan
for J.R.Mahajan

Dear Sir,
we are from hyderabad . calling at 24612350 / 24742400 from past 72 hours continously to book an indian gas as we are one of the customer of them either the phone is engaged or either no one picking up the phone. is this the people of indian gas do with the customers in todays fast coming generation. i dnt know can u plz solve my problem my number is [protected].
and niether the site is opening as it mentioned in the slip supplied by them...plz will be helpfull from ur side.
thanks.
regards
Rajendar jain

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.

Kind Attention : Sales Officer/South Kolkata
Sub : Misbehaviour and harassment made by the LPG distributor of Indian Oil Co. Ltd.
Sir,
This is in regard to continue harrassment and misbehaviour meted out to me and my family by the Indane gas Distributor and thier deliveryman.

On comining to stay in Kolkata on transafer I took a connection of Cooking Gas from the Indane distrubutor M/s M.L.Bose Enterprise,52A Raja Dinenedra Street,Kolkata-700-009. I have been given consumor No.8379. I am having this connection since Sept.2007.

The distributor and his delivery boys demand extra money and since I have not paid them ;The delivery boy use abusive language in front of my family at my home and subsequently they have started not delivering the gas-Cylender in time to me.

On first delivery the person who had come to deliver the cylender at home asked for 50 Rs.extra which was actually over and above the price of the cylender;claiming that every body pays them like this.I clearly denied to pay any thing extra.The deliveryman started shouting and misbehaving. I some how showed him door and got rid of him.

On next delivery of cylender on[protected] the same person turned up and again asked for payment of "something out of my pleasure".This time round also I denied to pay any thing and the deliveryman said something in local dialect which I could make out as not a cheritable remark about my family. When the person left; I called up the office nomber of the above mentioned Indane Distributor and complained about the behaviour of the deliveryman. The distributor said that what is problem if I pay something I will always get quick delivery and the phone was banged.

This is third time;Which is on 8th January,2008 I booked the Gas Cylender for Home delivery on telephone.I was given the booking Nomber 1593.I had called up at around 11.30AM on 8th January and it is 12th January today.we have not received the delivery of the gas so far.

Through your good office I want to know that why I am not receiving the delivery of Gas-cylender so far?
and should I pay the deliveryman or Not? I request you to kindly look into the matter as whether the distributor has taken any action against the deliveryman.

I am deeply anguished and hapless at the attitude and behaviour of the Distributor and his deliveryman.
I requset you to kindly look into the matter.

Thanking You,

Yours Faithfully.
Kailash Dan Ratnoo,
Aayakar Niwas,Flat-1,
Type-IV,8th Floor,
Ultadanga Main Road,
Kolkata-67

sir i m regular customer of indane gas i want to what would be yhe cost of DBC connection

I have a single connection under the distributor named CANTONMENT GAS SERVICES, KOLKATA - 700028, WEST BENGAL. Since few days i am requesting them to give the transfer voucher as i have shifted to dum dum which comes under the distributor named Dum Dum Gas Agency. Kolkata - 700074. But my existing distributor does not cooperating with me. Now what can i do ?