Zaggle.com — not making delivery of evoucher

Hi,

I have zaggle propel card and i ordered amazone evouchers worth rs. 10k on 29th sept 2019. I have got an email from them that it will get fullfill within 15 working days means 3 weeks.

Now almost 3 weeks are completed and still i have not yet got my evouchers. I have emailed them my order details but i didnt get any response on it. I even contacted customer care but they are also saying it will take 2-3 days but still my order is in pending state.

I am not sure what is the problem with zaggle and why they are making delay in delivering evoucher.