Zapvi.in — Fraud website took money but no updates regarding product

Website:zapvi.in

Sir, i ordered a customized back cover for my redmi 6 mobile on may 6th. I know everything is getting delayed due to this covid-19 pandemic situation..
But looks like this is a completely fraud website coz till now it's showing processing and also the mail address/contract number those are given to contact them nothing works..
So looks like my money got waste but i can't imagine if so then why this # company and its website is still on google web rather not being banned, coz there are so many fraud complaints against it here but many users...
Please i request to take a serious action against it asap...
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