Zebpay — amount deposited but not credited to my zebpay account

Address:

North 24 Parganas, West Bengal, 700110

Hello,
I deposited rs 100000 on 6th april 2018 at 09:56 am via payment gateway using bandhan bank netbanking from my registered bank to zebpay. After putting the otp my money with payment gateway transaction charges (Rs 101770) deducted from my bank but suddenly showed me payment failed. Then i created a ticket (Ticket no[protected] and explained the whole thing and also called on their customer care number many times but still now my money didn't credited to my zebpay wallet. They're saying me the same thing that can't find my transaction. They asked me for my bank statement and i gave them also but still now they didn't take any satisfactory action on this issue. I don't know who's fault is this, maybe the fault of payment gateway or zebpay i just want my money.

Deposit order no - d6894233
Registered mobile no - [protected]
Registered mail id - [protected]@gmail.com
Payment reference no - lbdn[protected]