Zebpay — crypto deposit not credited (bch)

Over 200+ confirmation on blockchain, still zebpay is not crediting my bch to account.

I have transferred 1 bch to my zebpay account from simplex.com and blockchain having enough confirmation for the transaction, i have rised ticket for the same but zebpay people are not responding with proper manner and the process is not transparent.

My zebpay ticket number #1038346

I will see 1 more day for resolution other wise i am going to take legal action on them and will send notices to their ahmadabad and bangalore office locations
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Zebpay customer support has been notified about the posted complaint.
Mar 17, 2018
Updated by Karun Prasad
Still no update on the issue... they are stealing people money
Complaint comments 

Comments

Hello i was deposited 10000 form my uco bank account to zabpay account but amount is debited form my account but not credited to my zabpay account and thay said bcoz of wrong reference number i want to refund my money in my account help me

I deposited 30000 in zebpay account through net banking but it showed transaction failed but it got deducted from my bank account showing it went to zebpay account but no replies since from there asking details i summited but no response

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