Zebpay — Fiat deposit not reflecting in zebpay balance

I transferred funds using the first option available in the zebpay named instant transfer using my kotak app of rupees 35000 and it is been 2hours nothing has reflected in my zebpay wallet balance, it is a real pathetic unprofessional company i have ever seen, they mention that the deposit will reflect instanly whereas for hours and hours has gone but nothing is reflecting, such a pathetic crypto i have never seen who doesn't even have employees to solve the queries, my concern is if you dont have work force then why the hell you run a company and ruin our time ? Zebpay must be without work but we have work to do in day to day life, pathetic app ever, refund the money or face the charges of 100 crores defamation case if this is not going to reflect in my wallet by evening.