[Resolved] Zebpay — pin block so unable to use mobile apps

apmaurya789

from Ahmedabad, Gujarat

Address:	Kutch, Gujarat, 370140
Website:	www.zebpay.com

Dear sir/madam,
I am member of crypto currency trading site zebpay (Zeb it service pvt ltd) using their mobile app. My pin was blocked from 08 feb 2018. After pin block i got a message from app that i'll receive unlock pin link within 24 hour but till date i have not received any link message or 4 digit pin to unlock my app. I also registered complain no of times in their service support page. I am calling their help desk to resolve the problem & every time they assure me that their technical team will call me within 24 hour. Till date no one from zebpay ever called me. Also i complained to their founder sandeep goenka & cfo saurabh agarwal in their twitter handle but no help received.

Please help me to resolve my problem.

Best regards,
Arun pratap maurya
[protected]@gmail.com

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Feb 20, 2018

Complaint marked as Resolved

Dear Sir/ Madam, Thanks for your prompt support. My problem was resolved after your intervention. I got immediate response from Zebpay after they get your mail & problem resolved within 30 minute. Once again thank you very much. Best Regards, Arun Pratap Maurya

Zebpay customer support has been notified about the posted complaint.