Zebpay — transaction failed with the deduction of money.. and not processing refund request

Address:Ahmedabad, Gujarat, 380051
Website:zebpay.com

On 13th of august i deposited rs 10000 through bhim app with a successful transaction but zebpay didnt show any balance and failed the transaction
They told me that they will refund the amount but no resolutions
I have raised several ticket but still no resolution
Ticket no. 258292, 245565, 261066, 245565, 272005, 272060
Please look into this matter
And now they are not responding to my mails
This is not a good service
Deposited rs 10000 to [protected]@axis bank through bhim app
With transaction no.[protected]
And transaction failed with successful deduction of amount..
I have mailed pdf files several times
Please refund rs 10000 asap
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zeb pay is good in some cases but fails in other, they transfer money from customer account to their own account with in the same working day but when we withdraw amount from their account to our account ., they make false excuses and said we have transfered, or say pls ist generate ticket or say will be transferred in 48 hours etc . in this way they passes time and the customer got panic .. similar in my case i am waiting for money 15989 rs from past 3 days. but the reply is same my m. no [protected]

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