Zebpay — We are deposit money in that company's app but it can't process for withdrawal

Address:	Stone & Chalk, Goods Shed North, 710 Collins St, Docklands VIC 3008 ABN: 45 629939948
Website:	zebpay.com

On 26th July 2020 i deposit money in that app through phonepe app two times Rs. 1000 & Rs. 100 for purchasing ether or bitcoins, but i didn't done any transation or that, after 5 days from deposit period i try to withdraw my deposit amount, but it can't process for that, they are still shows in the process and also they didn't reply of mails. i have to withdraw my deposit amount, and i accept their terms & conditions for deductions on withdrawl. Help us for withdraw the amount which is deposited by me. i attached herewith screenshots of related issue.