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Zee Tv — regarding subscription of 1 month - all access pack

Address:Mumbai City, Maharashtra, 400072

I have subscribed for the 1 month all access pack of ₹100, received an email for the same. But the subscription isn’t activated yet. I am shown that the subscription works till august 1st 2019, yet i can’t access premium shows. I want to know why? Are my money going to get wasted for nothing?
I had also sent a complaint on the zee5 app, but found no help. So hoping to get it here. Please i want to know what went wrong.
Hope to hear from you soon.
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Plz ye serial band kr do...bakwas serial h kuch achaa nhi h...🙏🙏🙏🙏🙏 Band kr doo ye serial nhi to kuch new dikhao is serial me humesha ek hi story chlti rhti h... Dushman Jeet jate h prita haar jati h... Humesha ek hi story...itne proof lane ke bd bhi kuch bhi hota h..is se acha h band kr do serial ko...ko kripa ho jayegi🙏🙏🙏🙏
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