[Resolved]  Zee Tv — Zee5 subscription amount paid but subscription not activated

I have paid an amount of 499 for the annual subscription to zee5 today. The money has been paid through SBI net banking and accordingly, it has been deducted from my account. A successful transaction message has also been received from the SBI end. Yet the payment doesn't reflect in the Zee5 app and accordingly my subscription to Zee5 doesn't show.
I have also raised complaint in the app
Account email id:- anirban.[protected]@gmail.com
+1 photos
Was this information helpful?
No (0)
Yes (7)
Oct 23, 2021
Complaint marked as Resolved 
The transaction was shown to be failed and the money was refunded today
Zee TV customer support has been notified about the posted complaint.
 
1 Comment

Comments

I’ve paid for the subscription, amount also has been deducted but still can’t play the videos. Here’s the error,

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zee TV
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    748
    Pending
    0
    Resolved
    65
    Zee TV Phone
    +91 44 2814 4964
    +91 44 3919 4000
    +91 44 2814 4963
    Zee TV Address
    No 150 & 151 Alpha Centre 2nd Floor & 3rd Floor, North Usman Road, T Nagar, Chennai, Tamil Nadu, India - 600017
    View all Zee TV contact information